Sales & Order Taking
- Inbound customer acquisition
- Order taking
- Charitable donation processing
- Lead generation
- Appointment setting
- Market research
- Customer win-back and sales recovery programs
Customer Care
- Account activation and maintenance
- Disputes handling
- Product inquiries
- Returns
- Reservations
- Billing concerns
- Technical trouble-shooting
- Repair dispatch
- Order status
- Service activation, renewal and support
Outbound Telemarketing & Lead Generation
- B2B lead generation
- Up-sell
- Cross-sell programs
- Market surveys for all industries
- Appointment setting
- Collections of receivables
Customized Financial & Logistics Support
- Supply chain management
- Shipment track and trace
- Claims processing
- Freight pricing
- Billing
- Collecting
Back Office Processing
- Voice transcription
- Data entry
Web Services
- Design services
- Database creation
- Web chat
- Email response
Technical Support & Helpdesk
- Level 1 technical support
- Troubleshooting for products
Overflow
We handle overflow for companies for all of the services mentioned above during their busiest periods. Our ability to expand our existing 250-seat capacity at a rapid pace makes us a beneficial partner for companies that are fast-growing and need an additional workforce without going through the rigorous process of internal expansion. We strive for a smooth and flexible seamless integration to be an extension of your company.