Responsibilities:

Provide world-class customer service through inbound or outbound calls by: responding to the clients' issues and concerns; handling customer inquiries and complaints; and providing information on products and services.

Requirements:

• Candidates must have excellent English (written and verbal) communication skills.
• Proficient with various software applications, internet and troubleshooting.
• Call center experience is a PLUS.
• Must be a team player, people oriented and flexible.
• Must be dynamic, flexible, good negotiating skills, and thrives in a team environment.
• Must be self-motivated.
• Energetic at work and alert about details.
• Radiates confidence about himself/herself, the product and the company.
• Enthusiastic about work.
• Self-reliant; accomplishes work independently.
• Demonstrates perseverance.
• Possesses good listening skills.
• Strong commitment to succeed.
• Must be willing to work flexible schedules.
• Candidate must possess at least a Bachelor's/College Degree.
• Applicants should be Filipino citizens or hold relevant residence status.
• Call center experience is an advantage but not a requirement.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Applicants must be willing to work in Quezon City.
• Full-Time positions available.

Responsibilities:

• Provide thorough and accurate evaluations for agents.
• Assist Training and Operations Team in agent development during the fish bowling period.
• Close coordination with team leaders on agent's performance on quality metrics.
• Act as subject matter experts on product knowledge and program updates.
• Close coordination with clients in updating call flows, call process, and quality guidelines.
• Updating and reporting of process parameters related to the program.
• Involvement in program and process improvement initiatives.
• Maintain high level of professionalism.
• Other duties as required by business needs.

Requirements:

• Bachelor degree in related field.
• 1-2 years experience in the call center industry.
• 1 year experience in quality/ transaction monitoring/ call quality required.
• Experience in feedback management to agents on areas of improvement.
• Outstanding written and oral English communication skills.
• Previous training experience preferred.
• Meticulous to detail.
• Strong analytical skills.
• Strong interpersonal skills.
• Ability to motivate individuals or teams through coaching and direct feedback.
• Requires minimum supervision.
• Flexible with shift or work changes.
• Results-oriented
• Team-player

Responsibilities:

• Interpret and administer all company policies and procedures.
• Provide advice and direction to operational management on employee relations issues to ensure the consistent application of policies in compliance with legal requirements and company practice.
• Administer corrective action as needed.
• Acts as liaison between employees and management team.
• Provide counsel to employees and maintain positive employee relations.
• Assists in the implementation of wage and salary management.
• Performs job evaluation and assessment.
• Monitors the compensation aspect of the promotion and merit rating programs to ensure adherence to established policies.
• Reviews variable pay programs and recommend changes as appropriate.
• Design and administer additional benefits programs as and when the business demands for it.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Human Resource Management or equivalent.
• Must have technical aptitude, strong oral and written communication, presentation and analytical skills.
• Have experience in implementing policies and procedures with strong compliance.
• Must possess high comfort level when responding rapidly to management requirements.
• Well-versed in training framework, compensation and benefits (Job Grading/Leveling, timekeeping and payroll, and government agency reports), recruitment, and employee relations.
• At least 2-3year(s) of working experience in the related field is required for this position.
• Experience in a call center is an advantage.
• Applicants must be willing to work in Quezon City.
• Flexible with shift or work changes.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably Assistant Manager / Managers specializing in Human Resources or equivalent.
• Full-Time positions available.

Responsibilities:

• Accommodate applicants, employees, and visitors.
• Answer phone calls in a professional manner.
• Receive mails and distribute them to intended recipients.
• Other duties that may be assigned from time to time.

Requirements:

• College graduate of any 4-year course from a reputable school.
• With good communication skills; smart & personable.
• Previous telemarketing experience and/or are front liners in the hotel industry, is a plus factor.
• With at least 1 year work relevant experience.
• Enthusiastic with good people skills or PR.
• Can handle phone calls in a professional manner.
• Articulate and sociable.
• Energetic and dedicated to work.
• Ability to work under pressure with minimum supervision.
• Applicants must be willing to work in Quezon City.
• Flexible with shift or work changes.
• Full-Time positions available.